Job Description :

Salesforce Architect

Job Description:


  • The FSA will work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement
  • Building a clear requirements development strategy for each customer engagement.
  • Leading discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations.
  • Organizing and driving process reengineering sessions
  • Identifying and creating an inventory customer process pain points and gaps in best practices.
  • Defining Personas.
  • Documenting requirements in User Story format.
  • Performing rapid analysis and decomposition of complex business information into technical process components.
  • Performing business process modelling, user experience modeling and basic technical architecture diagramming.
  • Interpreting technical and business strategy roadmaps and applying a detailed technical solution.
  • Building and demonstrating prototypes in Salesforce.
  • Presenting to C Suite level audiences as well as technical teams.
  • Participating and guiding customers through user acceptance test planning and execution
  • Leveraging multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities)
  • A strong understanding of Salesforces capabilities and limitations.
  • Experience in several global Salesforce implementations comprised of the following:
  • SFDC Sales Cloud
  • SFDC Service Cloud (including CTI)
  • SFDC Communities
  • 3rdParty App Integration
  • Data Migration
  • Custom Development

Education and Required Experience:

  • Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent preferred
  • 8+ years of experience as a CRM Business Analyst or Product Owner for mid-to-large sized organization(s)
  • 5+ years of consulting experience leading business transformation projects
  • Experience with configuration and familiarity with custom development
  • Must have SFDC CPQ/CLM exp.
  • Sales Cloud experience is required.
  • Experience working in a scrum setting is required.
  • Pitcher (App exchange application) is required.
  • Experience with other CRM software (Siebel, Clarify, Vantive, Peoplesoft, NetSuite, RightNow, etc.)
  • Experience developing LOE's in conjunction with the technology team
  • Excellent presentation and communication skills
  • Familiarity with enterprise integration tools and extract, transformation and load (ETL) tools
  • Familiarity with application development with JavaScript, XML, HTTP, Java, C++, ASP, SQL
  • At least 1 Consultant Certifications

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