ServiceNow HRSD Developer - Remote - HRSD certification is must

Role: ServiceNow HRSD Developer

Experience

Senior Developer with 6 - 10 years of experience

Location

Remote (within the US)

Role Purpose

The purpose of this role is to design, test, implement, and maintain ServiceNow HRSD applications. The candidate should possess strong ServiceNow administration knowledge and ensure all deliverables meet 100% quality assurance standards. The role requires hands-on expertise in HRSD application development and implementation.

Key Responsibilities

• Understand business requirements and design effective software solutions

• Develop software by analyzing information needs, system flows, data usage, and work processes

• Identify problem areas and follow the Software Development Life Cycle (SDLC) to resolve them

• Perform root cause analysis of system issues and recommend improvements

• Identify opportunities to enhance system performance and availability

• Analyze client requirements and convert them into feasible technical designs

• Collaborate with functional teams and system analysts during requirement analysis

• Work closely with project managers to understand software capabilities and project scope

• Provide regular status reporting and maintain strong customer focus throughout project execution

• Capture all requirements and clarifications accurately to ensure high-quality deliverables

• Collect feedback regularly to ensure timely and smooth delivery

• Participate in continuous learning to stay current with best practices and new technologies

• Prepare and maintain formal documentation from proposal through implementation

• Ensure high-quality customer interactions via email, calls, and fault tracking

• Respond to customer requests promptly with no internal or external complaints

• Maintain seamless stakeholder communication to ensure smooth operations

Behavioral Competencies

• Formulation & Prioritization

• Innovation

• Managing Complexity

• Execution Excellence

• Passion for Results

Certifications

• Human Resources Service Delivery (HRSD) Implementer

• ServiceNow CSA (CAD preferred)

Day-to-Day Job Responsibilities

• Production support for UK HRSD, including Employee Relations module

• Production support for US:

  • Alumni Portal

  • Employee Relations (non-HRSD)

• US requests received outside UK business hours to be addressed the following business day

• Deliver break-fix solutions

• Provide standard and non-standard development support (up to 40 hours/week)

• Work closely with the UK HRSD Product Owner to prioritize tasks

• Write user stories, obtain sign-off, develop, test, and deploy code to UAT

• Secure UAT sign-off and coordinate with the OPS team to deploy changes to production