Job Description :

ServiceNow Engineer / Developer Job Description

Exp : 10-15

Location : NY

MOH : W2

Job Summary

A ServiceNow Engineer designs, develops, and maintains ServiceNow workflows, modules, and integrations to support ITSM, ITOM, HRSD, or other enterprise processes. They customize ServiceNow to meet business process requirements.

Key Responsibilities

  • Develop and configure ServiceNow modules (ITSM, ITOM, CMDB, HRSD)

  • Build workflows, catalog items, UI policies, business rules

  • Perform upgrades, patches, and system maintenance

  • Integrate ServiceNow with external systems via APIs

  • Troubleshoot issues and perform root-cause analysis

  • Support ServiceNow governance and best practices

  • Document system configurations and changes

Required Skills

  • Strong proficiency in ServiceNow platform

  • Experience with JavaScript, Glide API, Flow Designer

  • Knowledge of CMDB, Discovery, ITIL processes

  • REST/SOAP API integration experience

  • Understanding of workflows, ACLs, and data structures

  • ServiceNow certifications (Admin, Developer, ITSM Specialist) preferred

  • Problem-solving and system-design skills

             

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