Role: Salesforce Solution Architect
Location: NYC
Job Overview:
Looking for a candidate, a bright, self-motivated, experienced Salesforce Solutions Architect, to become a part of our Salesforce team.
The Salesforce Solutions Architect will have a goal of delivering and maintaining solutions to business needs through the Salesforce platform. The Solutions Architect will engage with various departments to gather requirements, design, and document solutions, and set expectations for deliverables. They will also own working with other technical teams and third-party applications to make our integrations with other systems increasingly seamless.
Essential Responsibilities:
Responsible for designing quality, scalable, and performant solutions inside Salesforce, ensuring it all fits together into a coherent and unified solution, including customization, integration, and platform features.
Requirement Analysis: Collaborate with colleagues and business stakeholders to understand their requirements and objectives, translating them into technical solutions within Salesforce.
Solution Design: develop and document comprehensive architecture and design solutions that align with Salesforce best practices, ensuring scalability, security, and performance.
Expertise: Demonstrate deep knowledge of Salesforce Service Cloud platform and its related products.
Security: implement robust security and access control measures within Salesforce to protect sensitive data and meet compliance requirements.
Customization: Oversee creation of custom features and enhancements to come up with enterprise solutions and designs that work for all business departments.
Additional Responsibilities:
Preferred Education, Experience and Certifications:
- Salesforce certifications as Solutions Architect (B2C, B2B)
- Salesforce certification as Service Cloud Consultant, Admin, Business Analyst a plus
- Salesforce designer certification a plus
Specific Knowledge, Skills and Abilities:
- 5+ years of Salesforce development and/or administration development experience
- 4+ years of experience working on Service Cloud platform.
- Solid experience working with Omni routing, digital channels (Email, Chat, In App Messaging, SMS).
- Solid understanding of and detailed experience with force.com architecture and API s.
- Demonstrated track record of successful complex projects involving Salesforce and third-party vendors.
- Experience in LWC, Apex classes and triggers and Flows.
- Experience using Salesforce data tools (Data Loader, Workbench)
- Experience with Atlassian products, Jira, Confluence.
- Strong attention to detail and excellent problem-solving skills.
- Hands-on expertise driving and completing business process modeling, POC's, Pilots and solution implementations.
- Define data models, architecture for data storage within Salesforce.
- Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.
- Experience with Salesforce Commerce cloud a plus
- Experience with Salesforce Experience cloud a plus.
- Experience with Salesforce voice or integration with a Telecom vendor a plus.
- Experience working with Salesforce AI tools a plus.
- Experience with Marketing cloud a plus.
Equal Opportunity Employer
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.