Job Description :

• Support and aide in the day-to-day management of our Production instance of ServiceNow
• Install/upgrade/manage APIs for the various systems that interact with ServiceNow
• Knowledge of improving performance and configuration by utilizing ServiceNow best practices
• Work closely with Product owners, Developers and Support teams for Critical applications
• Troubleshoot complex code issues and suggest or provide solutions
• Automate, monitor and maintenance of systems in a distributed, enterprise environment
• Ensure environment performance, reliability and availability
• Exploring new technologies to optimize the delivery and reliability of automation
• Interfacing with internal customers, inputting into technical solutions, advising on best practice and validating new implementations
• Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency
• Off hours support and on-call rotation


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