Job Description :
Job Description:, ALL CAPS, NO SPACES B/T UNDERSCORES, , PTN_US_GBAMSREQID_CandidateBeelineID, i.e. PTN_US_9999999_SKIPJOHNSON0413, , Bill Rate: $25-32/hr, , MSP Owner: Kelly Gosciminski, Location: Malvern, PA - hybrid onsite, Duration: 6 months, GBaMS ReqID: 10316441, , Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow)., - Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned., - Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds., - Support Service Request fulfillment and Incident management for all Vanguard end users devices, including desktop, laptop, mobile devices and other form factors., - Provide self-serve capabilities for common requests for Service Desk., - Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks), - Support Major Incident calls for Workplace Services, Comments for Suppliers:, Rate Details