Job Description :
HI , Please find the below JD & let me know your response ASAP!! Job Title : ServiceNow CMDB Lead Analyst Location : Anywhere in US (Initial Remote After COVID Onsite) Type : Contract Experience : 10+ No of Pos : 2 CMDB Lead Analyst Your job: As a CMDB Lead Analyst, you will work closely with all functions of the IT Asset Management team to ensure that asset life-cycle processes are maintained and compliant with configuration management requirements. You will work closely with the ServiceNow team to ensure the ServiceNow CMDB architecture aligns with these requirements. You will also work with other asset owners to onboard and maintain their technical assets within the ServiceNow CMDB. Candidates must be passionate about technology, love customer service, and have the ability to thrive in a fast-paced, high-pressure environment. Responsibilities: Working closely with global ITSM teammates, Enterprise IT partner teams, the ServiceNow team, and other asset owners to build and maintain the ServiceNow CMDB supported by multiple discovery integrations as a consolidated inventory source for hardware and software Creating, reviewing, and updating CMDB requirements and processes with cross functional teams to ensure CMDB accuracy Building and maintaining an updated knowledge base, scheduled and ad-hoc reporting, dashboard visibility supporting CMDB upkeep Proactively reviewing inventory status of IT hardware and performing reconciliation analysis of IT asset records within our ServiceNow environment Identifying opportunities on how to better manage and reconcile inventory and related reporting Promoting ITSM best practices and consistent process execution across the team, this includes maintaining ITSM work instructions and standard operating procedures documents Defining audit and asset record reconciliation procedures for recurring data integrity refresh. Researching new and innovative solutions and promoting process improvement Identifying and pursuing process improvement, automation, and application integration opportunities. Learning from and educating your fellow team members Experience: Recent experience with ServiceNow platform and CMDB Familiarity with ServiceNow discovery or active/passive discovery integrations Solid grasp of ITIL practices and continuous improvement methodology Passion for data analysis, your analytical skills will be leveraged for CMDB data review and normalization Strong documentation skills leveraged to publish information on CMDB data sources, standard operating procedures, auditing results, etc. Comfortable explaining technical matters to business stakeholders and business matters to technical stakeholders Ability to approach your work with a can-do mentality, you do not accept the status-quo, you aim to keep evolving it while asking why we do something and not just executing You are proactive, self-directed, motivated, detailed and organized in all areas. Education and certifications: Bachelor's degree in Information Systems, Computer Science, Math, Statistics or an equivalent technical field ITIL certification(s) and/or ServiceNow Certification(s) a plus 3+ years of experience in a configuration management or IT inventory management role 3+ years of experience with ServiceNow ITSM framework Previous experience with change management, risk analysis, and/or business service mapping Interest in learning and taking on increasingly complex tasks Ability to work individually and within a team Ability to research technical problems and solutions Strong organizational and managerial skills and detail-oriented work ethic Willingness to work flexible / odd hours at times, based on needs Strong communication skills (both verbal and written) Note : Please share me your responses to or please call back toCST provides its clients with complete, cost-effective, end-to-end personnel solutions across a range of industrial domains. CST''s mission is to empower businesses around the world to make better, faster operational decisions.