Job Description :

3 years coding in JavaScript and ServiceNow deployments
Experienced in building and supporting the ServiceNow ITOM module for customers
ServiceNow - Certified System Administrator (minimum) required
ServiceNow – Certified Implementation Specialist in any ServiceNow ITOM specialty area: Service Mapping, Discovery or Event Management required
ServiceNow Certified Application Developer desired
Experience working with Web Services technologies like REST APIs desired
Experienced with any or all of these skills desired: JavaScript, ServiceNow and scripting
Strong requirements gathering experience. Ability to work with business users and clients
Strong interpersonal skills, customer-serving attitude, and ability to deal with cultural diversity
Proven team player
ITSM and ITIL familiarity is desired (ITIL Foundations certification preferred)
Computer Science or Engineering degree or an equivalent preferred
Salary Range
service now technical analyst
2+ Experience with ServiceNow core platform capabilities & ITSM modules - Incident, Problem Management, Configuration, Change, Knowledge (ITOM, ITBM, CSM and SecOps desired)
Bachelor’s Degree in Management Information Systems (MIS), Computer Science, or Business
4+ years of progressively responsible systems analysis experience or, equivalent work experience
Self-directed, results-driven, action-oriented
Thorough understanding of the Application Development Life Cycle
Record of analyzing business needs and working within a group environment to provide effective technical requirements
Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience, including both verbal and written communications




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