Job Description :

Position: Senior Operations / System Administrator

Location: Arlington, VA

Duration: Full Time



Job Description:

·         Demonstrated experience in delivering high value solutions from your customer’s perspective (have a minimum CSAT score of 8/10) with a minimum of five (5) years of direct experience with one or more ServiceNow product suites with direct experience implementing for user bases greater than 1,000 users.

·         ServiceNow Certified System Administrator.

·         ServiceNow Certified Implementation Specialist in IT Service Management.

·         Demonstrated experience in managing and maintaining ServiceNow operations, data integrity, platform updates, new configurations, applications and integrations.

·         Demonstrated knowledge in developing and executing maturity recommendations to improve the overall performance, efficiency and effectiveness of the platform.

·         Demonstrated knowledge of developing and executing automated test frameworks (includes best practices, guidelines, process, tooling)

·         Proficient in the use of tools and methods to efficiently manage product releases, sprints, and development cycles applying automated CI/CD practices.

·         Ability to monitor, troubleshoot and recommend solutions for integrations between ServiceNow and other off premise cloud services such as Salesforce, and between other on-premise FDIC systems.

·         Micro certification in Integration Hub recommended.






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