Job Title: Help Desk Agent
Location: Onsite Tysons, VA
Duration: Fulltime
Job description:
Key Responsibilities:
Provide first-level contact and problem resolution for users with hardware, software, and application issues
Support Windows OS, Microsoft Office Suite, VPN, and various agency-specific systems
Document all interactions using a ticketing system and ensure timely issue resolution
Escalate complex or unresolved issues to Tier III support when necessary
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