Help Desk Agent, Fulltime - Onsite

Tysons, VA Tysons VA 22040

Date : Dec-18-25

Help Desk Agent, Fulltime - Onsite

Tysons, VA

Dec-18-25

Work Authorization

US Citizen
GC
H1B
EAD (OPT/CPT/GC/H4)

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Midlevel

Rate/Salary ($)

:

Market

Duration

:

Sp. Area

:

C, C++, Middleware, Embedded

Sp. Skills

:

x-Other

Permanent Direct Hire

Direct Client Requirement

Security Clearance

Required Skills :

VPN, ACTIVE DIRECTORY, MS Office, Security, ServiceNow

Preferred Skills :

Domain :

IT/Software, Government

Work Authorization

US Citizen
GC
EAD (OPT/CPT/GC/H4)
H1B

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Midlevel

Rate/Salary ($)

:

Market

Duration

:

Sp. Area

:

C, C++, Middleware, Embedded

Sp. Skills

:

x-Other

Permanent Direct Hire

Direct Client Requirement

Security Clearance

Required Skills :

VPN, ACTIVE DIRECTORY, MS Office, Security, ServiceNow

Preferred Skills :

Domain : IT/Software, Government

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Varmoda tech
Mclean, VA
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Job Description :

Job Title: Help Desk Agent

Location: Onsite Tysons, VA

Duration: Fulltime

Job description:

Key Responsibilities:

Provide first-level contact and problem resolution for users with hardware, software, and application issues
Support Windows OS, Microsoft Office Suite, VPN, and various agency-specific systems
Document all interactions using a ticketing system and ensure timely issue resolution
Escalate complex or unresolved issues to Tier III support when necessary
Follow standard help desk procedures and contribute to knowledge base documentation
Maintain confidentiality and security protocols related to federal systems and data

Requirements:

Must have Public Trust clearance or be eligible to obtain one
3 - 5 years of IT help desk or technical support experience
Strong knowledge of Microsoft 365, Active Directory, VPN, and remote support tools
Strong knowledge in iOS mobile device support and Microsoft Intune MDM support
Familiarity with ServiceNow ticketing system
Excellent written and verbal communication skills
Ability to work independently and in a collaborative team environment

Interview Process: Must pass technical interview

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