Title: Process Agent
Location: Woonsocket, RI (onsite 5x/ week)
Duration: 6 months (Possible of extension)
Tuesday through Saturday ( 4 PM to 12:30 AM EST )
Sunday & Monday: Rest Days
Saturday through Wednesday ( 12 PM to 8:30 PM EST )
Thursday & Friday: Rest Days
Responsibilities:
• Respond to tech inquiries via email, through online chats, over the phone, or in person.
• Inform customers about IT products and services.
• Walk customers step-by-step through the problem-solving process.
• Help with troubleshooting hardware and software.
• Follow up with customers to ensure satisfactory service.
• Communicate customer feedback to the appropriate internal team members.
Skills and qualifications:
• Excellent problem-solving and analytical skills.
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
• The ability to break down technological processes and deliver clear, step-by-step instructions.
• Patient, friendly demeanor with a great aptitude for listening.
• Strong verbal and written communication skills.
• Commitment to providing exceptional customer service.
Preferred qualifications:
• Passion for problem-solving and customer service.
• Tech savvy, with experience working in a tech-related field.
• Ability to diagnose and resolve a variety of technical issues.
• Team-oriented mindset with an openness to constructive feedback.
• Eagerness to learn new technologies and systems.
- Experience working as an IT help desk technician or in a similar customer support role..