The ‘EDMCS and FCCS – Application Support Analyst’ will be responsible for ongoing monitoring, support and maintenance of the Oracle Enterprise Performance Management application stack. Our Oracle EPM footprint comprises of EDMCS, FCCS, FR, Smartview. The successful individual will be expected to partner with peers, business stakeholders, software & services provider, and colleagues from other application support, application development and infrastructure teams to drive 24*7 support for our production systems.
Other responsibilities
-Support ongoing monitoring and maintenance of Oracle EPM of EDMCS, FCCS, FR,Smartview application production systems..
-Monitor system availability, batch processes & interfaces to external systems.
-Monitor & resolve production incidents.
-Partner with peers and other application support teams to troubleshoot & resolve production issues.
- Partner with business stakeholders to resolve their queries.
-Maintain Development and Break Fix environment.
-Fix minor defects and data anomalies as necessary.
- Partner with application development team during support handover and production deployment of system enhancements & project.
-Provide support to infrastructure teams during H/W, N/W, OS and Database maintenance.
-Liaison with infrastructure support teams for coordinating application outages during planned maintenance.
-Ensure in-scope application User Administration adheres to Gap policy and process.
-Ensure compliance with Sarbanes-Oxley processes, best practices and other IT processes and procedures.
-Assist support lead to maintain and create appropriate documentation on Standard Operating Procedures.
-Assist support lead with incident management and reporting.
Capabilities & Requirements
-Bachelor’s degree with at least 5+ years of IT experience with strong EPM background in support/implementation.
-Technical knowledge of Oracle EPM applications - of EDMCS, FCCS, FR, Smartview ( at least 4 of them) ideally with recent release experience
-Good functional understanding of Oracle EPM applications – EDMCS, FCCS, FR, Smartview
-Experience with Oracle RDBMS, PL/SQL, UNIX/Windows scripting
-Experience in Oracle Hyperion integration with other non-Oracle applications
-Understanding of Oracle Hyperion technology stack, application server, tools and architecture.
-Some knowledge of Enterprise Batch Scheduler (e.g. CAWA) will be plus.
-Experience with version control tool (e.g. GITHUB) will be plus.
-Ability to trouble-shoot and resolve issues of low to high complexity with minimal supervision.
-Ability to identify reoccurring issues to root cause.
-Familiarity with the Change Management process.
-Should be a good team player.