Job Description :
You can direct apply here:
https://youngsoft. secure. force. com/apex/NrichForm?templateId=a1F3n000003Kaqz&jo bid=a0t3n00000CNWvx&sourcetype=TechFetch
Job Summary:
· Takes ownership of customer issues reported and see problems through to resolution
· Researches, diagnoses, troubleshoots and identifies solutions to resolve customer issues
· Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams
· Provides prompt and accurate feedback to customers
· Ensures proper recording and closure of all issues
· Prepares accurate and timely reports
· Documents knowledge in the form of knowledge base tech notes and articles
Essential Job Functions:
· Takes ownership of customer issues reported and see problems through to resolution
· Researches, diagnoses, troubleshoots and identifies solutions to resolve customer issues
· Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams
· Provides prompt and accurate feedback to customers
· Ensures proper recording and closure of all issues
· Prepares accurate and timely reports
· Documents knowledge in the form of knowledge base tech notes and articles
Minimum Qualifications and Job Requirements:
· Proven working experience in enterprise technical support
· Basic knowledge of systems, utilities and scripting
· Strong problem-solving skills
· Excellent client-facing skills
· Excellent written and verbal communication skills
· Experience leveraging analytics team tools such as Alteryx, R and Tableau
· Experience with data visualization software (e. g. , Domo, Datorama, QlikView)
· Experience with experience programming SQL in a Hadoop/Cloudera distributed data environments
· Experience automating routine data tasks using various software tools (e. g. Jenkins, Nexus, SonarQube, Rundeck)
Other Responsibilities:
· Be part of on-call rotation
· Support off-hour QA and production releases
· Work with develops to troubleshoot issues
· Attend daily standups
· Create and maintain support documentation