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Operations Support Engineer - Data Platform
Dearborn, MI
Dearborn
MI
48128
Date
: Dec-28-20
2020-12-28
2021-01-27
Operations Support Engineer - Data Platform
Dearborn, MI
Dec-28-20
Work Authorization
US Citizen
GC
H1B
GC EAD
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Senior
Rate/Salary ($)
:
Market
Duration
:
12 Months
Sp. Area
:
Others
Sp. Skills
:
Others
Consulting / Contract
CONTRACTOR
Certification Preferred
Direct Client Requirement
Required Skills
:
Hadoop, Salesforce.com, SQL, Tableau
Preferred Skills
:
Domain
:
IT/Software
Work Authorization
US Citizen
GC
GC EAD
H1B
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire
Job Details
Experience
:
Senior
Rate/Salary ($)
:
Market
Duration
:
12 Months
Sp. Area
:
Others
Sp. Skills
:
Others
Consulting / Contract
CONTRACTOR
Certification Preferred
Direct Client Requirement
Required Skills
:
Hadoop, Salesforce.com, SQL, Tableau
Preferred Skills
:
Domain
:
IT/Software
youngsoft
Wixom, MI
Post Resume to
View Contact Details &
Apply for Job
Job Description
:
You can direct apply here:
https://youngsoft. secure. force. com/apex/NrichForm?templateId=a1F3n000003Kaqz&jo bid=a0t3n00000CNWvx&sourcetype=TechFetch
Job Summary:
· Takes ownership of customer issues reported and see problems through to resolution
· Researches, diagnoses, troubleshoots and identifies solutions to resolve customer issues
· Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams
· Provides prompt and accurate feedback to customers
· Ensures proper recording and closure of all issues
· Prepares accurate and timely reports
· Documents knowledge in the form of knowledge base tech notes and articles
Essential Job Functions:
· Takes ownership of customer issues reported and see problems through to resolution
· Researches, diagnoses, troubleshoots and identifies solutions to resolve customer issues
· Follows standard procedures for proper escalation of unresolved issues to the appropriate internal teams
· Provides prompt and accurate feedback to customers
· Ensures proper recording and closure of all issues
· Prepares accurate and timely reports
· Documents knowledge in the form of knowledge base tech notes and articles
Minimum Qualifications and Job Requirements:
· Proven working experience in enterprise technical support
· Basic knowledge of systems, utilities and scripting
· Strong problem-solving skills
· Excellent client-facing skills
· Excellent written and verbal communication skills
· Experience leveraging analytics team tools such as Alteryx, R and Tableau
· Experience with data visualization software (e. g. , Domo, Datorama, QlikView)
· Experience with experience programming SQL in a Hadoop/Cloudera distributed data environments
· Experience automating routine data tasks using various software tools (e. g. Jenkins, Nexus, SonarQube, Rundeck)
Other Responsibilities:
· Be part of on-call rotation
· Support off-hour QA and production releases
· Work with develops to troubleshoot issues
· Attend daily standups
· Create and maintain support documentation
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