Job Description :

Role: IVR configuration – Genesys preferred

Location: Lincolnshire, IL (Remote until Covid)

Duration: Full Time

Job Description:

·         Primary Skills: IVR configuration

·         Strong project management skills (ability to manage own and other’s tasks impacting overall project success)

·         Proficient PowerPoint and Excel knowledge

·         An ideal candidate will be comfortable analyzing data and have a comfort level working with Excel Connections/Queries (Currently being used for data collection and analysis)

·         Experience in configuration (AD technical knowledge a plus) and prior consulting on IVR platforms (Genesys ideal). 

·         The thought here is someone with experience with IVR systems in Genesys could learn the complexities of our current environment and help consultant when we transition to the Genesys platform starting in mid-year 2022.

·         Also someone that has been involved in the technical aspects of our system, may have an easier time learning the consulting aspects of the work.

·         Prior client consulting experience and an ability to influence others using facts and data

·         CC Background (if possible)

·         Domain/Benefits Knowledge (e.g. Health, DB, DC, Payroll)

·         High Learning agility






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