Job Description :
Hi ,

Greetings from XTGlobal, Inc.!

We at XTGlobal, Inc. are currently sourcing for Help Desk Support requirement. Request you to kindly review the job description given below and reply back if you are interested in pursuing this opportunity.

Title: Help Desk Support [XTGL_]
Location: Richardson, TX
Type: 3+ Months Contract

Job Description:
Works independently under general direction of CLIENT/IS Manager; expected to work as part of a team on a daily basis; possesses the ability to build consensus among team members; is highly organized; is able to communicate regularly on project and task progress; responsible for resolving issues in a timely manner; must possess excellent communication skills both written and verbal.
Candidates must have strong work ethic and possess the ability to work with minimal supervision.

As part of the team, the candidate will administer help desk support to users at all levels including onsite and remote employees. Tasks will include, but are not limited to:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Install, test and configure new workstations, peripheral equipment and software.
Respond to email messages and ticketing system for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Run diagnostic programs to resolve problems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Monitor and respond quickly and effectively to requests received through the IT helpdesk.
Modify configurations, utilities, software default settings, client. for the local workstation.
Maintain inventory of all equipment, software and software license.
Administer user management in Active Directory.

Two or more years working in a Support Services/Help Desk environment
Ability to triage and understand highly technical software and hardware problems
Very well organized and ability to prioritize and coordinate multiple issues concurrently
Excellent ability to communicate (verbally and written) as this position will communicate directly with end users.

If you are interested in pursuing this opportunity, kindly reply back with your word format resume attached.

Please do refer your friends or colleagues if they are looking out for job opportunities.

Thanks & Regards,

Lead Recruiter
XTGlobal, Inc.
2701 Dallas Parkway, Suite 550
Plano TX, 75093
Email :