Job Description :
Help Desk Specialist (Senior)
Long term- 2 years
Primary work location will be: 750 East Pratt Street, 6th Floor, Baltimore, MD 21202
The candidate may be required to work remotely on specific days during the Covid-19 pandemic period as determined by the MHBE- The Maryland Health Benefit Exchange.
Pay rate: Competitive -w2/C2C
Need 3 professional references

Minimum Qualifications

  • A minimum of seven (7) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications.
  • A minimum of three (3) years of experience using JIRA or other help desk support applications.
  • A minimum of three (3) years of experience supporting Cisco ASA, ISE, Switching and Wireless Access Points (WAP) or related.
  • A minimum of three (3) years of experience managing enterprise antivirus solution.
  • Proficiency in using MS Active Directory, Microsoft Windows Server, MS Office Suite products, MS WAIK and WSUS and experience with Google Suite.
  • Experience with supporting desktop and laptop operating systems using Windows 10 and Microsoft Office 365 suite.
  • Experience managing Multi-Function-Printers such as Lexmark/HP/Canon/Konica etc.
  • Possess understanding of network technologies such as LAN and WAN, network protocols such as TCP/IP, UDP, and DHCP, network devices like routers, switches, firewalls, or servers.
  • Possesses excellent communications skills to tactfully handle a diverse team of stakeholders requesting for technical support.
  • Ability to learn new technical concepts quickly and stay abreast of current trends.
  • Ability to lift and carry desktop equipment such as laptops, computers, and monitors.

Preferred Qualifications

  • A minimum of five (5) years of experience directly related to supporting help desk operations of an organization with more than one hundred (100) staff.
  • A minimum of five (5) years of experience managing Active Directory Environment.
  • Experience as a Service Desk Administrator of JIRA or other similar products.
  • Possess Dell Laptop and Desktop certification.
  • Possess Dell Certified Systems Expert (DCSE) Certification.
  • Possess Apple Certified Support Professional (ACSP) 10.10 Certification or a minimum of three (3) years of experience supporting Mac OS/Apple systems in enterprise active directory environments.
  • Possess Microsoft Certified Solutions Expert certification or a minimum of five (5) years of experience managing an Active Directory environment.
  • Possess Cisco Certified Network Associate (CCNA) or other advanced Cisco Certifications.
  • Possess McAfee EPO Certification or hands-on experience managing McAfee EPO.

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