Varmoda tech
Mclean, VA
Post Resume to
View Contact Details &
Apply for Job
Job Description :
Job Title: Help Desk Agent
Location: Onsite Tysons, VA
Duration: Fulltime
Job description:
Key Responsibilities:
  • Provide first-level contact and problem resolution for users with hardware, software, and application issues
  • Support Windows OS, Microsoft Office Suite, VPN, and various agency-specific systems
  • Document all interactions using a ticketing system and ensure timely issue resolution
  • Escalate complex or unresolved issues to Tier III support when necessary
  • Follow standard help desk procedures and contribute to knowledge base documentation
  • Maintain confidentiality and security protocols related to federal systems and data
Requirements:
  • Must have Public Trust clearance or be eligible to obtain one
  • 3 - 5 years of IT help desk or technical support experience
  • Strong knowledge of Microsoft 365, Active Directory, VPN, and remote support tools
  • Strong knowledge in iOS mobile device support and Microsoft Intune MDM support
  • Familiarity with ServiceNow ticketing system
  • Excellent written and verbal communication skills
  • Ability to work independently and in a collaborative team environment
Interview Process: Must pass technical interview
             

Similar Jobs you may be interested in ..