Job Description :
You can direct apply here:
https://youngsoft. secure. force. com/apex/NrichForm?templateId=a1F3n000003Kaqz&jo bid=a0t3n00000CNWml&sourcetype=TechFetch
As a Data Analyst, You Will:
· Collect and study data to reveal ways to improve a business, organization, or government entity; or databases and the data entered into those databases. The data can involve almost any topic including claims, members, providers, customers, marketing, sales
· Manage master data, including creation, updates, and deletion
· Manage and design the reporting environment, including data sources, security, and metadata
· Perform initial triage and full incident life cycle monitoring in support of Tenant Plans
· Work with various members of the TOS team to provide Tier 1 technical support to tenant plans. Tier 1 support involves the initial triaging of reported incidents with the applications with a focus on data collection and prior incident pattern analysis
· Work closely with Plan Consultants to ensure smooth communication and prompt follow-up on logged incidents with the applications
· Provide some basic technical support for tenant plans, running queries, and making recommendations on changes to the tenant plans interfaces to improve the overall customer experience
· Create and run performance monitoring reports for end customers including SLA tracking reports
· Accountable for specific deliverables as defined by the Plan Consultants, and client TOS leadership
· Document incident resolutions, escalations, and closures within the client Incident tracking tool
· Document system monitoring design, implementation, as well as SOP’s for various support teams in TOS
· Assist project managers, development managers, and plan consultants to define the scope and requirements for tenant’s interface monitoring, and communication protocols.
To Be Successful, You Need:
· Bachelor’s degree in computer science, mathematics, or related field preferred (or equivalent experience)
· 3-5 years’ experience with databases and optimizing output
· Excellent problem-solving capabilities as well as a strong understanding of mathematical techniques for working with technical system data
· To be able to manage master data files, including creating updates and deletions, as necessary
· To be able to manage and design reporting environments, including data sources, security, and metadata
· Object oriented analysis and design patterns/techniques with emphasis on problem solving
· Experience with Oracle RDBMS or another RDBMS.