Job Description :

Essential Job Functions

Infrastructure Planning and Development:

  • Serves as the primary support for infrastructure (systems, storage, network, services and security)
  • Maintains an architecture that anticipates future requirements
  • Upholds a strong ethic for systems management that leverages a holistic approach that considers the impact to the entire organization
  • Follows Change Management process, taking ownership of risk assessment, presenting a thoughtful and detailed case for requested changes, and defends proposals in Change Advisory Board if needed.
  • Champions a spirit around innovation, continuous improvement and quality

Day-to-Day Management:

  • Responds to service requests from markets in accordance with established SLOs
  • Primary on-site support for data center, systems, storage, network and related applications
  • Competencies (Knowledge, Skills and Abilities)

    Problem Solving and Analysis: 

    • The IE is responsible for systems and services that are both wide impacting and complex in nature. When issues come up, the IE must consider the impact of both the problem and solution from many different angles. The IE is also responsible for gauging the risks association with regular maintenance and day-to-day activities. The analysis will lead to contingency plans that weight the different approaches. Solutions must also consider the impact to both internal and external users of the applications and services.


    • The IE must exhibit a high degree of initiative. In addition, the position must maintain alignment and make judgments as appropriate. Timeliness of decisions is critical and must be effectively communicated to those affected. The IE must have the self-discipline to ensure they are working toward an established standard. If one does not exist, the Infrastructure Engineer will document a draft standard and then start the process to establish it.

    Risk Mitigation and Communications: 

    • The IE is a highly visible position within the company. The systems and services that the IE manages and decisions that are made affect the entire company and its clients on a major scale. Decisions made by the Infrastructure Engineer can affect the quality and availability of services to clients. The IE serves as the key conduit between many disparate groups. These groups include Information Technology, Central Services, Field organizations, Konica Minolta, All Covered markets, and external resources (contractors, vendors, etc). These interactions take place on a daily basis.  Strong written, verbal, and presentation skills are required.
    • Experience, Educational Reqts and Certifications

      • BS in Computer Science or related job experience
      • 5+ years of relevant experience in a progression of roles
      • Established track record in enterprise systems management
      • Experience working at an enterprise scale
      • Strong expertise with VMWare, servers, storage, networking and security
      • Strong initiative and passion for building and supporting Infrastructure
      • Strong business acumen and a drive toward business growth

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