Job Description :
Job Title: Curam Triage Lead - #494486
Primary Skills: Curam CGISS development, BA exp., Curam software suite.
Location: Washington, DC
Duration: 9/30/17 + possible extensions.
Interviews: In-person
Years of experience: 8+ years’ experience.
Job Description
Experienced Cúram developer / business analyst with proven professional experience in triaging and resolving complex Cúram application issues / defects. Experienced individual with thorough understanding of Cúram software.
This position is housed under the Office of the Chief Technology Officer in direct support of the DC Access System (DCAS The Office of the Chief Technology Officer is looking for an experienced Cúram developer / business analyst who will be responsible for triaging and resolving complex Cúram application defects and issues. The individual will collaborate with the team to diagnose, resolve, delegate and assign issues to the appropriate work stream within the Cúram application (application intake, rules, batch processes, etc. This individual will also be responsible for addressing production issues / defects and designing, developing, and implementing a solution.
The individual will become an integral part of the DCAS Team, making every problem associated with the application a problem of their own and will demonstrate the required initiative and critical thinking abilities necessary to resolve all problems and challenges accordingly.
The Core duties associated with the role are as follows:
Triage logged issues / defects to determine the appropriate path for resolution.
Design and develop solutions to defects / issues.
Review trends to determine root causes of issues.
Support review and testing of proposed solutions to identified issues.
Work with the team to remediate defects / issues in a timely manner.
Other related duties as assigned.
Required Skills
- Overall IT Exp. ( 8+ yrs
- Professional exp. with Cúram CGISS development. Required 8 Years.
- Exp. analyzing, reviewing, and defining problems / issues associated with the Cúram CGISS application. Required. 8 Years.
- Strong professional business analysis experience. Required. 8 Years.
- Experience designing within the Cúram software suite. Required. 5 Years.
- Experience with problem identification and integration of technical skills to resolve issues. Required. 5 Yrs.
- Ability to translate and communicate highly technical concepts to both technical personnel and non IT business users. Required 5 Years.
- Ability to develop relationships/partnerships with customers by responding to needs by exhibiting a sense of urgency. Required. 5 Years.
- Ability to independently identify and develop solutions. Required. 5 Years.
- Understand Cúram Case Management functionality and associated business processes. Required. 5 Years.
- Ability to organize, prioritize and follow complex and detailed technical and financial procedures. Required. 5 Years.
- Cúram V6 Certification. Highly desired. 3 Years.
- Knowledge/Familiarity with all components of the Cúram CGISS module (IEG script, rules, batch processes, etc. Highly desired. 5 Years.
- Ability to design, develop, and implement solutions to defects / issues. Highly desired. 5 Years.
- Knowledge of SNAP/TANF programs strongly preferred. Highly desired 2 Years.
- Experience in business process analysis (Use Cases and/or process flows) and mapping (Gap Analysis) techniques in Cúram. Highly desired. 3 Years
- Ability to establish and maintain effective working relationships with customers. Highly desired. 3 Years.
Minimum Education/Certification Requirements:
Bachelor’s degree in Information Technology or related field or equivalent experience