Job Description :

Responsible for configuration, administrative support, maintenance and improvement of the Salesforce platform.



• Create and manage users, user groups, profiles, roles and permission sets in Salesforce
• Assist in data import/export/updates, system customization
• Build and maintain business automation processes with Flow Builder
• Handle administrative functions such as sandbox management, user management, password resets, performance and technical issues, operational requests, support data migrations and manage integrations.
• Evaluate and manage Salesforce releases
• Logging and troubleshooting tickets with Salesforce support.
• Launching, managing and fine-tuning in-depth dashboards and reports
• Performing and participating in periodic security audits
• Auditing/accepting/testing/implementing Salesforce platform updates - Aware of the release notes for the upcoming version of to see if any of the existing features the system depends on, are being deprecated or changed significantly.
• Validate the changes that affect the existing system due to Salesforce updates.
• Add/Delete the records from Salesforce and understand the object relationship.
• Work on Profile Management, user management, roles, workflows, leads, opportunities, permissions, and rules.
• Design and implement updates to Salesforce or its 3rd party application solutions using best practices through standard configuration.
• Strong understanding of Salesforce best practices and functionality
• Ability to automate repetitive tasks using Salesforce capabilities or scripting languages (Python etc)
• BA/BS in Computer Science or related field is preferable. Equivalent combination of experience, education and training will be considered.
• Salesforce Certified Administrator certification
• Salesforce Certified Advanced Administrator certification (Highly desired)
• Salesforce Security Specialist certification (Highly desired)
• 5+ years of experience in Salesforce administration/configuration including profiles, roles, sharing rules, groups, permissions, security, fields, page layouts, record types, validation rules, data management, reporting, dashboards, workflow, triggers and assignment rules, self-service functionality
• Experience running projects from initiation to completion with minimal oversight
• Experience in Security configuration
• The ability to solve highly complex business problems across platforms utilizing Salesforce and other business applications
• Excellent organizational, interpersonal, presentation and communication skills (written and verbal)
• Proactive and positive attitude, always willing to collaborate with team members and colleagues
• Strong troubleshooting, analytical, and problem-solving abilities
• Ability to manage multiple tasks and effectively prioritize various requests and responsibilities



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