Job Description :
Job Title Verint Expert-L3 Location Raritan, NJ Onsite From day-1 Job Description :- Soft Skills requirements Excellent communication and conversation skills (Verbal and Written) Good documentation skills Good working knowledge of MS OFFICE (Including MS Project and Visio) Should have good customer handling skills Skills required 5-8 years of experience on Verint WFO technologies. Verint recorder Data center server and SQL/DB server support skills WFO and quality management reports and troubleshooting skills CTI - DMCC and TSAPI integration deployment and troubleshooting skills Patch and certificate installation skills. Licenses management for Recorder (Call Recording - Quality Management -Screen Capture) How Screen capture recording works. Recorder integration server and Recorder IP Capture Engine experience Playback player and certificate troubleshooting skills. Performance Management and form design skills. Logs review and vendor management skills Roles & Responsibilities Resolving incident cases. Monitor capacity, performance and availability using popular network tools and act to correct anomalies when needed. Incident tracking to ensure continuity across shifts. Vendor management with PSTN Service provide, OEM for resolution of tickets. Coordination of communication bridges during major outages Participate in Operational processes (Daily Ops, Change Control, Incident management, request for service, etc Adhering to defined SLAs Handling tickets / requests Troubleshooting technical issues Ensuring that defined processes are adhered to Report regularly concerning key counters and measures of the voice network through health checks

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