Job Description :

Desktop Support
Arlington Heights, IL- Onsite from Day 1

Long term Contract/Full Time

Job Description:

Position Requirements

  1. Candidates must possess excellent communication skills and be able to correspond efficiently and effectively. This includes both verbally as well as in a written format. Particular emphasis is put upon the ability to produce well written technical documentation
  2. Candidates should have at least 3 or more years of experience supporting Desktops/EUC technical break fix issues.
  3. It is highly desirable that candidates have taken and passed their Microsoft Windows 7/10 OS Certification, Windows 2012/16 Server OS certification would be desirable.

Technical Requirement

Responsible for handling daily technical support activities related to desktops/laptops

V good understanding of desktop/laptop hardware and BIOS

Troubleshooting and installation of desktop/laptop OS Windows 7 & 10

Interacting with staff on desktop related problems and providing their resolutions.

Basic knowledge of ticketing tool to assign, update and close calls in tool

Basic Understanding of LAN network and troubleshooting

Basic Knowledge of AD Server, DNS Server, DHCP Server, Proxy Server.

V proficient in Microsoft Office latest versions and other component like VISIO

V good in connecting accessories, various sort of cables, mobile syncing issues, Microsoft Outlook configuration and troubleshooting, user profile issues

Basic Microsoft Office 365/Exchange knowledge for mailbox troubleshooting issues.

Working with SCCM team for client OS upgrades and liaison with Server team to carry out deskside day to day tasks

Backups and Restores

Anti Virus software issues and working with OEM/SEM's to troubleshoot those.

Act as Hands and Feet support for server side outages.

             

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