Job Description :
Hi, This is Sarath, Hope you are doing great! Please review the following job description and let me know if you are available and willing to apply Role 1: Title: Help Desk Analyst/IT Support (level 1) Location: Illinois and Indiana Duration: Long Term Contract Employment: W2 & 1099 Experience: 1+ to 3+ Years Key Deliverables: First touchpoint for customer Initial handling of all customer tickets Track to closure of customer tickets by assisting the responsible teams System software and infrastructure L1 support Newgen solution / application L1 support Responsible for Production environment OS / Web Server / Application Patch Deployment [Jboss, IIS, Apache etc.] DEV/UAT/PROD environments preparation & management Track & monitor SLAs for closure of customer ticketsn Work Experience: He should have a minimum relevant 1-4 Years work experience on Win XP/Win OS setup along with Good knowledge of Desktop Administration, Basic Knowledge on Server Administration, Networking Certification: Certification in AWS/Azure /ITIL Role 2: Title: Help Desk Analyst/IT Support (level 2) Location: Illinois and Indiana Duration: Long Term Contract Employment: W2 & 1099 Experience: 4+ to 6+ Years Key Deliverables: Initial handling of all customer tickets Track to closure of customer tickets by assisting the responsible teams System software and infrastructure L2 support Newgen solution / application L2 support Responsible for Production environment OS / Web Server / Application Patch Deployment [Jboss, IIS, Apache etc.] Assisted support to other functions DEV/UAT/PROD environments preparation & management Track & monitor SLAs for closure of customer tickets Work Experience: He should have a minimum relevant 1-4 Years work experience on Win XP/Win OS setup along with Good knowledge of Desktop Administration, Basic Knowledge on Server Administration, Networking Certification: Certification in AWS/Azure /ITIL Thanks & Regards, Sarath | IT Recruiter Phone-Ext(1006)
             

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