Job Description :
Position: L2/L3 Support Engineer
Location: New York City, NY
Interview: Phone & Skype/WebEx
Duration: 12 + Months with possible renewal
Position Description:
This position will support in scope applications. You will be responsible for Investigating application-related system and user requests and resolving or coordinating resolution of issues. You will work with all facets of Infrastructure, Vendor, Development & External teams on issues requiring deeper investigation, and then coordinate resolutions while providing feedback to users.
Responsibilities:
Incident, Problem & Change Management
Continual Service Management, Disaster Recovery Planning & Testing
Application decommission task, including business data transfer to archive systems.
On-call support could be required on a rotational basis both during the week and on weekends.
Ensure MIS and workflow tools used e.g. JIRA and ServiceNow to track and demonstrate the overall quality of services
Required Qualifications:
Efficient in communication with traders.
Strong understanding of business language and business workflows is beneficial.
Experience managing and maintaining apps running on Unix based platforms and Oracle/ Sybase databases.
Good Unix skills including scripting and server management.
JIRA and ServiceNow
Strong analytical and technical background with good problem solving skills
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