One Network Enterprises
Dallas, TX
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Job Description :
Technical Writer
Reports To: Technical Documentation Manager
Summary:
The Technical Writer assists with the creation and editing of end-user and internal technical documentation for One Network applications. Documents include but are not limited to end-user manuals, release notes, configuration guides, online help, and internal training. Candidates must be able to execute multiple projects from concept to publication successfully.
Essential Responsibilities:
Outlines, writes, and edits technical product documentation and internal user guides
Researches and translates technical information into digestible content for both non-technical and technical audiences
Collects data by interviewing SMEs, researching written material, attending training sessions, and using One Network’s software
Develops and implements updates to existing documentation
Attends assignment-related meetings to gather product information
Cooperates with colleagues to propose and attend meetings, solve problems, and answer questions
Performs testing of documentation and participates in peer review and editing processes
Assists in the resolution of documentation issues
Minimum Qualifications:
5 years technical communication experience
Experience documenting software developed in an Agile environment
Experience with moderately complex projects
Comfortable gathering information from SME’s
Ability to adhere to and comply with defined procedures and policies
Experience and proven ability to communicate effectively with business associates; accurate grammar, spelling, and punctuation skills are a must
Attention to details and follows procedures/protocols
BA/MA in English, Journalism, Technical Writing/Communication, Linguistics, or similar field
Preferred Qualifications:
6+ years of technical communication experience
Experience with documenting software in a SAAS/Agile environment
Experience with Camtasia, Captivate, or other video editing software
Experience with Confluence and Office Suite
Knowledge of logistics and transportation
Proficient with A e Photoshop or other photo editing applications
Working knowledge of web technologies, such as HTML and CSS

Please submit a representative sample of your writing with your resume
             

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