Roles / Skills & Responsibilities :
• Serves as the primary point of contact and takes accountability for service delivery.• Manages and coordinates with Project Manager for the overall project delivery.• Serves as the point of contact for contract extensions, personnel matters, and billing.• Collaborates with Project Manager for resource allocation, risk management, engagement priorities, and communication to executive management.• Collaborates with the project manager on progress tracking and reporting.• Collaborates with the project manager to remove impediments that affect the progress of the team.• Coordinates decisions within three business days, or according to an otherwise agreed-upon timeline.• Assists with management of the backlog.• Facilitates sprint planning, regular standup meetings, sprint reviews, and sprint retrospectives.• Takes responsibility for capturing and managing success expectations.