Job Description :

Mandatory skills: Oracle,PL/SQL, Production Support Experience

Good to have skills: Healthcare/Pharmacy Benefit Knowledge

Experience range : 10-14 years

Role : Support Analyst


Troubleshoot application issues by analyzing data/application/interfaces.

Assist during support hours of operation (9AM to 6PM Central Time) and also during off hours for production emergencies.

Work on Incidents, Service requests, Problem Records/Tasks and Change Requests within SLA

Respond to and act on Alerts within SLA

Perform level of effort estimates for assigned tasks and change orders.

Identify root causes for technical issues in production.

Develop code updates to fix reported defects.

Provide detailed information to clients as required.

Follow the production support best practices

Comfortable with handling night alerts in shifts


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