Need submission details for HHSTP Operations Manager, Jackson, MS, Onsite

3.  Position Description and Job Skill Set

Description of the job functions the contractor will be expected to perform.

The Operations Manager works to ensure both efficiency and quality across every aspect of the organization by reducing or eliminating barriers to operational success while maximizing processes and procedures to streamline workflows and meet customer expectations. They analyze and improve operational processes by identifying areas for enhancement and implementing strategies to increase productivity and efficiency. Operations Manager skills include managing project timelines and budgets, scheduling and planning tasks, setting goals, enhancing processes and procedures, controlling quality management, and effectively communicating with various project teams and senior management. The following is a high level overview of job responsibilities:

• Oversees operational systems, processes, and infrastructure to ensure continuous improvement
• Participates in long-term planning, project status reporting, and change control processes
• Manage data collection for reporting metrics to achieve productivity targets, eliminate errors, and deliver excellent customer service
• Manages objective testing and data validation prior to reporting findings and recommendations to key stakeholders
• Troubleshoot and remove blockers, improve policies, eliminate workflow bottlenecks, and boost productivity
• Monitors and reports weekly, monthly, quarterly, and annual metrics
• Measure progress on critical goals and KPIs to help teams course-correct, as needed
• Identifies trends and assess opportunities to improve processes and implement strategies
• Lead, motivate, and support a team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Works closely with management team to ensure all operational, administrative, and compliance functions are being properly executed
• Establishes and maintains credible, professional relationships with clients, internal teams, and external vendors

• Stays up to date on industry regulations, trends, and technology
• Conduct budget reviews and report cost plans to upper management

Operations Manager should be comfortable with the below skills:

• Analytical, communication, leadership, and problem-solving skills
• Able to address operational concerns and monitor overall customer satisfaction
• Experience developing and implementing operational procedures and policies
• Experience in operating in high-pressure situations
• Industry knowledge and an aptitude for learning new applications
• Experience with budget development and oversight

Required Skills/Experience

Provide the minimum required skills and/or experience the contractor must possess to qualify for this position. These requirements will be transferred to the Score Sheet and candidates without these requirements reflected on their resume will NOT be presented to the manager for consideration.

• Bachelor’s degree (or equivalent) in program management, business or public administration, technical management, operations management, information systems, engineering, finance/accounting, or related fields
• Two or more years of overall project management experience
• Two or more years of proven success in an operations management role

• Bachelor’s degree (or equivalent) in program management, business or public administration, technical management, operations management, information systems, engineering, finance/accounting, or related fields
• Two or more years of overall project management experience
• Two or more years of proven success in an operations management role

Preferred/Not Required

Provide any skills/experience that would be helpful for the candidate to possess but not required. Examples: Previous supervisory experience, WebLogic experience helpful, etc.

• Knowledge of Medicaid, SNAP, TANF and other such government programs
• A Project Management Professional (PMP) certification
• Working knowledge of software programs, including ServiceNow, ADO, or related tools