Job Description :


Position: Storage SAN 

Location:  Alpharetta, GA (Initial Remote)

Duration: Fulltime

Client: Tech Mahindra/ GE


Job Description: 

·         7 years + hands on experience in a technical storage infrastructure operational role Technical understanding of storage technologies including Dell EMC: VMAX, VNX, Unity, Cantera, Isilon and associated management tools

·         NetApp: 7-mode, CDOT, Operations Manager, OCUM, On Command

·         Hands-on experience supporting multi-platform storage environments.

·         Demonstrate ability to succeed in a large global company with a complex IT environment.

·         Ability to manage own workload and deliver results in fast paced, demanding environment with changing priorities.

·         Ability to work collaboratively in a globally dispersed team

·         Work to ITIL best practices in to incident management, change management, configuration and problem management.

·         Manage services to SLA/OLA. Ensure all severity issues are acted on to SLA/OLA. Work with major incident managers and peers from other groups to resolve major incidents to resolution.

·         Prepare root cause analysis as required and present as appropriate.

·         Participate in on-call for out of hours support related to supporting storage infrastructure globally.

·         Work proactively to manage performance of the storage technologies and avoid issues related to performance. If performance issues do occur, use appropriate tools and processes to diagnose and address in a timely manner.

·         Participate in vendor service review to ensure that they are attaining service levels.

·         Manage advanced technical issues escalated from technical peers for problem resolution

·         Create, modify and publish process and procedural documentation.

·         Perform installations, patches, code upgrades, capacity planning and performance tuning; through approved Change Management mechanisms of the Storage Assets globally.

·         Maintain and monitor compliance to corporate security policies.

·         Participate in Storage Security Audit reviews regularly to ensure they are compliant and address any issues immediately.

·         Identify and implement process improvements including automation where appropriate. Support application Disaster Recovery tests.

·         Block storage devices

·         Excellent communication skill required, both written and verbal.

·         Excellent interpersonal skills and a genuine desire to help resolve technical issues with a sense of urgency.

·         Ability to actively troubleshoot incidents and escalate appropriate

·         Expert in Storage provisioning, Storage reclaims and storage capacity analysis on Dell EMC Unity, Isilon.  NetApp 7-Mode  and CDOT.

·         Has knowledge in scripting & implementation of automation to reduce manual effort using scripting languages such as PowerShell, Python, Bash, Perl or others.

·         Has the knowledge on public cloud essentials for providers including AWS & Microsoft Azure.



Email Id: 


Burgeon IT Services 

1601 Concord Pike,36 E, Wilmington Delaware, 19803

Client : tech mahindra


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