Job Description :
Title: Sr. IT Helpdesk Support


Location: Baltimore, MD


Duration: 6 months+ extensions


Start Date: ASAP


Rate: DOE


Required Experience/Skills:


- Minimum of 8+ years of experience in IT Helpdesk Support.


- Tools – will be provided by AECF


- Experience in Win 10, 0365 support for end users, outlook, word, power point, WebEx etc troubleshooting.


- Strong experience with MS Office 365 applications.


- Strong troubleshooting skills in a Windows based enterprise environment


- Experience with desktop and server operating systems including Microsoft Windows 7 and 10nbsp;


- Triage and support Windows.


- Excellent hardware troubleshooting experience.


- Extensive application support experience with all Microsoft products


- Experience with Information Technology and specifically with Microsoft server, software, hardware


- Experience with troubleshooting and resolving Windows 10 and basic laptop hardware issues.


- Performs a variety of tasks and other duties as assigned.


- Basic understanding of enterprise data Center concepts (Windows, networking, server administration


- MCP, MCITP Certifications preferred

Client : Confidential