Job Description :
VDart We are a Global Information Technology Services & Workforce Solutions firm headquartered out of Atlanta, GA with presence in US, Canada, MX, UK, Belgium, Japan & India. Founded in 2007, Our team of over 2550+ professionals continually create impact for our customers worldwide in solving complex technology challenges with cutting edge technologies. We specialize in providing the Fortune 1000 companies, niche hard to find skills in technologies including Social, Mobile, Big Data Analytics, Data Sciences, Cyber Security, IoT, Cloud, Machine Learning, and Artificial Intelligence. With delivery centers in the UK, Mexico, Canada, and India, we provide global workforce solutions to our customers covering EMEA, APAC & Americas. VDart is an award-winning organization recognized by Inc 5000 Hall of Fame; Atlanta Business Chronicle*s Fastest Growing Companies; NMSDC*s National Supplier of the Year; Ernst & Young*s Regional Entrepreneur of the Year and more. Job Title: SIAM Lead Location: Long Island City, NY Duration: Contract Key Responsibilities The SIAM Regional Lead is accountable for Service Integration & Management governance and building relationships with the regional stakeholders, suppliers to enable Service Management effectiveness and adherence. Establish and maintain strong, productive and collaborative relationships with the Service Providers Understand business drivers, customer strategy and act as a face of the customer to the Service Providers Handle Dispute Management & Escalation Management to ensure smooth Operations within the region. Identify potential risks proactively and highlight with Customer & Service Providers for timely mitigation Setup required Governance to ensure process & operations performance is reviewed with the regional stakeholders, at an agreed frequency e.g. Daily, Weekly, Monthly, Quarterly Regular review of CSAT and ensure regular monitoring of SLAs & intervention if SLAs are endangered for the regional scope Convenes the board with representatives of relevant processes, services, operations management and the customer Ensure Process Compliance, Adherence & Maintenance of Service Management Process & Tools Govern the Continual Service Improvement in conjunction with customers strategy and drive it across Service Providers. Track & Report CSIs across Providers Maintains relationship with Service Provider & Customer Management Provides subject matter expertise and leadership in service management Skills, Knowledge and Experience Candidate who has worked as Operations or Service Delivery Manager will be preferred Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers. ITIL V3 Expert SIAM Certified will be preferred Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization. Strong oral and written communication skills Strong problem solving skills and the ability to logically break down a problem into smaller manageable parts to solve Ability to organize, delegate, and leverage resources to accomplish objectives Proven expert in managing multiple stakeholders at all levels of the organization, but specifically at senior management level. Demonstrate a very high level of political and business awareness; acutely aware of organizational sensitivities. Program/project management skills and experience advantageous If your skills match our requirements, please send your resume to . Be sure to reference the job number and title in the subject line. Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with this background and if the candidate accepts the role our team pays a generous referral. We are keen on networking and establishing a long-term, mutually beneficial partnership with you. We are Equal Employment Opportunity Employer. VDart Inc Alpharetta, GA Follow us on Twitter for the hottest positions: @VDart_Jobs Follow us on Twitter: @vdartinc