Skill:
· Experience as Product Owner
· ServiceNow Platform skills with emphasis on ITSM product suite (Incident, Problem, Change, Service Catalog, Universal Request, etc)
· ITIL V3/V4 certification
· Understanding of Agile / SCRUM methodologies for product management
· Experience with developing large call center or unified shared service solutions highly regarded
· The Technical Product Owner Sr. will work with the IT Service Management team to lead the ServiceNow ITSM Product capabilities in planning, management and delivery of new functionality and releases.
· The Technical Product Owner Sr. will work with the IT Service Management team to lead the ServiceNow ITSM Product capabilities in planning, management and delivery of new functionality and releases. You will be collaborating with IT Leadership and Business stakeholders to maximize the platform capabilities to provide solutions for a large new customer call center. You will manage incoming demands, review, and prioritize the existing product backlog, plan sprints, and present technical solutions to customers and stakeholders. You will create and manage a ServiceNow road map and work with the development team to ensuring team alignment to best practices and business strategy. As Technical Product Owner you will lead product planning, management and delivery of new functionality and releases, while also responding to any defects.
As Technical Product Owner, you will:
· Focus on identifying solutions which maximize the value of the ServiceNow Platform and effort from the development team.
· Build strong relationships outside the local team with customers, service owners, project managers, and leadership.
· You will help co-create the ServiceNow Product Roadmap with IT leadership but maintain and drive the execution
· Refine the product backlog and prioritize features by ranking them against strategic goals and initiatives.
· Plan each sprint according and release and ensure the team understands the requirements and priorities.
· Work with the team to validate when development meets the accepted criteria and participate in product demos.
· Be focused on continual service improvement and participate in retrospectives and reviews of process.
· Work closely with development teams for complete, consistent, high-quality, on-time delivery.
· Act as Subject Matter Expert for ITSM best practices and standards related to ServiceNow.
· Be comfortable with leveraging frameworks and methods but can easily deviate to create a successful outcome
Basic Qualifications for Consideration:
· Minimum 4 years related experience as Product Owner
· 3+ years of technical ServiceNow Platform skills with emphasis on ITSM product suite (Incident, Problem, Change, Service Catalog, Universal Request, etc)
· ITIL V3/V4 certification
· Understanding of Agile / SCRUM methodologies for product management
· Experience shaping the product strategy and vision, deliver solutions, and provide thought leadership ServiceNow features
· Preferred Skills, Experience, and Education:
· Higher Ed industry experience highly regarded
· Experience with developing large call center or unified shared service solutions highly regarded.