Job Description :
Deployment 60-70% and Admin 40-30% in a candidate. (Techno functional)
Service Now Expert
10-13 Years of experience in IT Service Management domain is desired.
5+ years of professional services/ ITSM consulting experience on Incident Mgmt., Problem Mgmt., Change & Release Mgmt., Knowledge Mgmt., Event Mgmt. SACM, Unified Service Portal and catalog Mgmt, Availability Mgmt., Capacity Mgmt.
5-7 years with hands-on experience in processing modeling, process design, business and functional requirements gathering, developing and implementing of ITSM processes & solutions and enabling user adoption.
4+ years of ServiceNow Technical consulting/development/administration experience.
6+ of experience in leading or support ITSM transformation project in ServiceNow Platform.
Experience with Designing and implementing process and system integration between Enterprise/ IT management applications and ITSM applications through Web Services Integration (SOAP, REST) using the ServiceNow Integration Hub / Scripted API capabilities.
Understanding of the ServiceNow platform architecture and best practices to maintain optimal performance, scalability, maintainability, upgradability, UX and security.
Experience with System/Process Automation (ServiceNow Orchestration) experience.
Experience with Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment.
Experience with develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Knowledge, Asset and Configuration Mgmt, Service Catalog, Service Portal and ESM applications as well.
Must be aware of ServiceNow offerings and product release cycle. Must be able to constantly upskill to new features introduced with every ServiceNow release.
Experience with working, debugging or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML
Excellent communication skills
Leadership skills in Functional and Technical initiatives.
Leadership skills in technical initiatives .
Understanding of ITIL framework.