Job Description :
Job Description:
The Solution Architect is a key member of the ServiceNow implementation project team responsible for migrating from an enterprise BMC Remedy environment to ServiceNow. Additionally, the Solution Architect is responsible for the overall design of the application and mapping client business requirements from the project team to systems/technical requirements.

Participate in process flow analysis and process redesign along with the Project Manager
Share best practices and be consultative throughout the technical design of the Project
Must have demonstrable experience working with the following ServiceNow modules:
Security Incident Response
Trusted Security Circles
Threat Intelligence
Performance Analytics
Event Management for Security Operations
Security Operations Orchestration Activity Packs
Assist with the planning, strategy, and implementation of the IT Infrastructure Library (ITIL) and IT Service Management (ITSM) best practices.
Analyze IT governance structures and identify recommendations for enhancements based on ITSM best practices.
Provide subject matter expertise, act as ITIL process advocate to design, develop and implement ITIL processes with the platform of customers choice.
Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions.
To identify process improvement areas and drive CSI projects
Proficient in the technologies support SACM; Asset and CMDBs, auto-discovery tooling, specifically ServiceNow.
Experienced in the Software Asset Management / Software License Compliance management processes, including industry best practices.
Produce a detailed functional design document to match customer requirements
Produce a technical specification for custom development and systems integration requirements
Participate in internal projects as required

Required Skills:
Advanced experience with ServiceNow or ITSM tool configuration and custom development
Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc
Strong presentation and communication skills
Ability to understand business requirements and convert them into solution designs
Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities.
Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
Should have participated in, and be familiar with project methodologies
7-10 years of relevant experience in professional services or customer support operations
3-6 years of ITSM systems integration and/or implementation experience
Proven Solutions consulting experience

Client : Equinix


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