Job Description :
Job Description:
SERVICE DESK ANALYST I
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Knowledge, Skills and Abilities (KSAs)
Basic typing skills • Knowledge of Citrix and VPN • Strong listening, verbal, and written communication skills • A strong sense of urgency and the ability to multi-task effectively with attention to details • Well-developed organizational, communications and time management skills • A strong business maturity and professionalism is essential • Ability to troubleshoot, analyze and resolve customer concerns • High technical aptitude and strong PC literacy skills including function and capabilities • Ability to work independently as well as part of a team • Ability to function well in pressure situations

Additional Background Experiences
MCSE • A+ Certifications • Knowledge of ITSM / ITIL • HDI Support Center Analyst Certification will be required of you to complete within a year of your transition/hire date • Associate’s degree in Computer Science, Information Technology or equivalent education and experience

Client : Healthcare Insurance Company