ServiceDesk Analyst I

Troy, MI Troy MI 48099

Date : Aug-08-20

ServiceDesk Analyst I

Troy, MI

Aug-08-20

Work Authorization

US Citizen
GC
H1B
EAD (OPT/CPT/GC/H4)

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Junior

Rate/Salary ($)

:

Market

Duration

:

12

Sp. Area

:

Sys Admin, IDM, Cyber, Sec OPS

Sp. Skills

:

Citrix Admin

Consulting / Contract

Required Skills :

PC, troubleshooting, technical support, A+, networking, emails, office, excel, power point

Preferred Skills :

Domain :

IT/Software, HealthCare

Work Authorization

US Citizen
GC
EAD (OPT/CPT/GC/H4)
H1B

Preferred Employment

Corp-Corp
W2-Permanent
W2-Contract
1099-Contract
Contract to Hire

Job Details

Experience

:

Junior

Rate/Salary ($)

:

Market

Duration

:

12

Sp. Area

:

Sys Admin, IDM, Cyber, Sec OPS

Sp. Skills

:

Citrix Admin

Consulting / Contract

Required Skills :

PC, troubleshooting, technical support, A+, networking, emails, office, excel, power point

Preferred Skills :

Domain : IT/Software, HealthCare

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Job Description :

Job Description:
SERVICE DESK ANALYST I
================================================ ================================
Knowledge, Skills and Abilities (KSAs)
Basic typing skills • Knowledge of Citrix and VPN • Strong listening, verbal, and written communication skills • A strong sense of urgency and the ability to multi-task effectively with attention to details • Well-developed organizational, communications and time management skills • A strong business maturity and professionalism is essential • Ability to troubleshoot, analyze and resolve customer concerns • High technical aptitude and strong PC literacy skills including function and capabilities • Ability to work independently as well as part of a team • Ability to function well in pressure situations

Additional Background Experiences
MCSE • A+ Certifications • Knowledge of ITSM / ITIL • HDI Support Center Analyst Certification will be required of you to complete within a year of your transition/hire date • Associate’s degree in Computer Science, Information Technology or equivalent education and experience

Client : Healthcare Insurance Company

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