CCM Consulting
Short Hills, NJ
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Job Description :

Operations Manager / MI (Hybrid)

Job Summary:

We are seeking a proactive and detail-oriented Operations Manager to assess the stability, integrity, and compliance of production systems. The ideal candidate will play a critical role in managing deployments, triggering production issues, maintaining system performance, and acting as a key liaison for security and compliance initiatives. A strong understanding of cloud computing, cybersecurity frameworks, and IT operations best practices is essential for success in this role.

Key Responsibilities:

  • Maintain production system integrity by overseeing and supporting all deployment activities, including coordinating change pushes and defect fixes.
  • Triage and resolve production defects, including coordinating with the State Help Desk and development teams for timely corrections.
  • Monitor and ensure proper system functioning in production environments.
  • Conduct capacity planning and load testing to ensure scalability and performance under peak usage.
  • Oversee production deployments, ensuring minimal disruption and full compliance with organizational standards.
  • Serve as the primary liaison to the security compliance team, ensuring that production environments meet required frameworks and audit standards.
  • Enforce and promote adherence to cybersecurity and IT operational frameworks such as NIST and ITIL.
  • Provide support for incident management, root cause analysis, and implementation of preventative measures.
  • Collaborate with developers, testers, and infrastructure teams to maintain a reliable and secure production ecosystem.

 

Required Qualifications:

  • Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience).
  • 5+ years of experience in IT operations, production support, or cloud infrastructure management.
  • Strong experience with cloud computing platforms (e.g., AWS, GCP, Azure), including knowledge of capabilities and limitations.
  • Deep understanding of IT compliance and security frameworks (e.g., NIST, ITIL, HIPAA, FedRAMP).
  • Proven ability to manage deployments and production incidents in complex enterprise environments.
  • Excellent problem-solving, communication, and coordination skills.
  • Certifications in ITIL, NIST RMF, or cloud platforms (e.g., AWS Certified SysOps Administrator, GCP DevOps Engineer).
  • Experience in government or highly regulated environments.
  • Familiarity with CI/CD tools and modern DevOps practices.
  • Strong documentation and reporting skills related to operations and compliance.
             

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