Senior Support Engineer -US (Remote)- Healthcare
Location: United States 100% Remote
Duration: Long term contract
Candidates who can work independently are more preferred
Supporting Healthcare IT platforms or regulated enterprise environments (HIPAA, compliance-driven systems) is a must
Job Overview:
We are seeking a Senior Support Engineer with strong system administration and troubleshooting skills to support healthcare-focused platforms and secure cloud environments. In this role, you will act as a senior technical escalation point, working directly with enterprise customers and internal engineering teams to resolve complex production issues.
You will support systems spanning Linux environments, Kubernetes clusters, cloud infrastructure, IAM integrations, and secure access workflows, ensuring platform reliability, compliance, and operational stability.
Key Responsibilities:
Investigate and resolve advanced support cases related to healthcare and enterprise SaaS platforms.
Troubleshoot issues involving:
Authentication and access control
Secure system integrations
Certificates, secrets, and encrypted communication
Reproduce customer issues by building and maintaining test environments using Linux, Docker, Kubernetes, and related technologies.
Analyze logs, system behavior, and infrastructure metrics to identify root causes and provide permanent fixes.
Guide customers on secure configurations, compliance best practices, and operational standards.
Collaborate closely with Engineering, DevOps, Security, and Product teams to escalate defects, validate fixes, and improve platform stability.
Develop and maintain runbooks, SOPs, and knowledge base documentation.
Contribute to internal automation, tooling, and process improvements.
Provide on-call or after-hours support for critical production incidents, as required.
Requirements:
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4+ years of experience in Technical Support, System Administration, DevOps, or a similar customer-facing technical role.
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Strong hands-on experience managing Linux-based systems in production.
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Proficiency with Kubernetes, Docker, Terraform, and shell scripting.
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Working knowledge of IAM concepts, authentication protocols, and API-based integrations.
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Experience with at least one major cloud provider: AWS, Azure, or GCP.
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Solid understanding of networking fundamentals, TLS/SSL, and system-level debugging (logs, processes, permissions).
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Proven ability to perform independent root cause analysis in complex environments.
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Excellent written and verbal communication skills in English.
Preferred Qualifications:
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Experience supporting healthcare IT platforms or regulated enterprise environments (HIPAA, compliance-driven systems).
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Exposure to security and identity technologies such as:
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Identity Providers (Okta, Azure AD, Ping)
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Secrets & Certificate Management (PKI, KMS)
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Zero Trust Architecture (ZTA)
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Privileged Access Management (PAM)
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Familiarity with DevOps and automation tools (CI/CD pipelines, Ansible, Terraform).
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Scripting or light programming experience (Python, Bash, etc.).
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Experience working with enterprise healthcare clients in production-critical environments.
Vijaya Lakshmi
Lead Recruiter
Consulting | Staffing | Mobile & Web Solutions
Phone
|
21800 Haggerty Road, Suite 204 Northville, Michigan 48167
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