Job Description :
Role: Senior ServiceNow Consultant ITOM/HRSD (Multiple Positions)
Location: Plano, TX
Job Type: Fulltime

Job Description:
This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts.
Essential Job Duties include working on complex Service Mapping projects to discover the client’s application and infrastructure landscape aligned to Industry best practices and translating functional & technical requirements into implementation work package.
Should be able to interact with the different application and infrastructure teams to understand and document the landscape.

ITOM Qualifications: (10 Positions)
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 4 years of Information Technology experience
At least 3 years of experience in Development/ Configuration/Solutions evaluation/ Validation and deployment in ServiceNow IT Operations Management – Service Mapping and Discovery
At least 2 years of experience in capturing requirements related to internal/external consulting, documenting, and mapping current business process
Working knowledge in ServiceNow Service Mapping and Discovery and be able to create mapping patterns and troubleshoot

HRSD Qualifications: (10 Positions)
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
At least 4 years of Information Technology experience
At least 3 years of experience in implementing ITSM or other solutions suites with 2+ years’ of experience with HR Service Delivery (HRSD) implementation
At least 2 years of experience in capturing requirements related to internal/external consulting, documenting, and mapping current business process
Proficient understanding of HR best practices related to ServiceNow HRSD and technical components including Case and Knowledge configuration in HRSD
             

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