Job Description :
*Primary Location: *123 Remote Street, Atlanta, GA, USA*Division: *Cox Automotive*Job Level: *Individual Contributor*Travel: *No*Schedule: *Full-time*Shift: *Day Job*Requisition Number: *202105040Sr Digital Auction Specialist will be a team lead managing the day to day customer operations for Manheim Express and OVE. Specialist will build relationships with auction staff to promote best practices for Manheim Express app and marketplace. To succeed in this position, candidate must be able to quickly diagnose problems, work across a matrix organization, and effectively drive to resolutions.* Supervise the day to day operations of staff.* Responsible for training and managing accountability with team members.* Working across matrix organization within multiple systems, applications, and databases.* Executing reports, data management, and analysis.* Excellent customer service, a professional demeanor and the ability to participate in a team environment are keys to this position.* Ensure all inbound client and auction inquiries are being answered in a timely manner. Assist management in building out a communication model to support inbound calls, emails, etc.* KPI reporting to management to ensure targets are being met.* Recognize and resolve process breakdowns.* Be an effective resource for the auction staff. This means becoming a subject matter expert in the auction operational impacts of using Manheim Express app and the vehicle cascade between statuses on OVE.com* Manage vehicle inventory and consignment to remarketing partners Meridian.* Assist management in vehicle pricing for remarketing. Role will have a direct impact to the P&L.* Key role in managing post sale activities for Manheim Express; sale processing, Guaranteed First Bid validation, remarketing, arbitration, gate pass, ad hoc client requests and questions.* Other duties as needed. Qualifications: * Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)* HS Diploma or GED required.* Working experience in the automotive auction industry 5+ years preferred.* Effective communication (written and verbal) and interpersonal skills required.* Ability to adapt to and work effectively within a constantly changing environment.* Excellent customer service and problem-solving skills required.* Working experience and strong knowledge of Microsoft Excel.* Working experience with the following business applications: AS400, AutoIMS, Salesforce, Oracle, Workbench, OVT.Who We Are*About Cox Automotive*Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto. *About Cox *We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page]( is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
             

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