Job Description :

Raleigh, NC/ Chandler, AZ

Experience Level Required :  10+ years 

Mandatory Required Skills : Banking Domain SAFe Agile Scrum Master, Communication Skill, Presentation Skill

SAFe Agile Scrum Master:

•  Experience working within SAFe- Must Have

•  Organizational Skills- Must Have

•  Strong Communication skills- Must Have

•  Ability to mentor team members on agile/SAFe best practices- Must Have


•  Leads one or more agile teams as the scrum master and team member.

•  Employs best practices for agile/scrum methodology, while operating within the department’s overall SDLC Framework.

•  Works collaboratively with the product managers and team members to give input and support to the strategic direction of the initiative.

•  Motivates and supports team members and ensures they have the tools and knowledge to do their jobs and that all blocking issues are resolved quickly.

•  Creates self-organizing agile teams and facilitates the delegation of tasks and responsibilities to appropriate team members.

•  Acts as moderator for sprint planning, daily standups, sprint demos, and refactoring/reflection sessions.

•  In partnership with the Product manager & Product Owner ensure a robust, prioritized backlog is available.

•  Supports Product Manager in understanding and communicating team effectiveness and performance.

•  Communicates team status to all internal stakeholders and continuously refines/improves metrics by working with the team. 

•  Coordinates cross team dependencies with other Scrum Masters and participate in Agile Community of Practice (CoP).

•  Escalates issues that require executive attention.

•  Discovers opportunities to support organizational initiatives and develops strategies and programs to promote initiatives.

•  Participates in the development of programs as a strategic partner that supports the company plan as directed by leadership. 

•  Provides planning, project coordination, and management for the development of organizational initiatives, while concurrently facilitating efficient operations to meet current and future business needs within the organization.

•  Responsible for balancing workload to optimize the effectiveness of project development and management.

•  Performs analysis to determine root cause of challenges and provides solutions for improved operational and process performance.



•  Clear understanding of one of the agile frameworks and key best practices (Disciplined Agile, SAFe, Scrum, Kanban etc.).

•  Strong analytical, problem solving and planning skills.

•  Must demonstrate leadership ability to effectively interact with all levels of management.

•  Stakeholder Management, Negotiation and Communication skills.

•  Understanding of the fundamentals of iterative and incremental development.

•  Ability to help manage scrum team backlog and priorities using agile based tools (ServiceNow, Jira, Rally/Central Agile, Version1, etc.).

•  Excellent communication, facilitation and mentoring skills.

•  Ability to effectively present budgetary and/or cost information, and respond to questions as appropriate.

•  Demonstrable conflict resolution skills.

•  Demonstrable risk management and mitigation skills.

•  Knowledge of tools used to assist with scrum team planning (ServiceNow, Jira, Agile Manager, Version1, etc.).

•  Ability to be flexible as projects are often non-routine and require re-prioritizing of workload.

•  Ability to maintain confidentiality.

•  Ability to perform other assignments as required by senior management.

•  Knowledge of workers compensations industry preferred.


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