Job Description :
Title – Salesforce Program Manager
Location – Dallas, TX
Duration: 6 Plus Month Contract

Support operational projects, including documentation of requirements and process flows
Author training guides and provide ad hoc training to Salesforce users to help expand knowledge and adoption
Manage data quality through ongoing data audits and remediate process gaps that contribute to bad data
Represent the Twitch Global Infrastructure team and advocate our goals when collaborating with IT and external Salesforce developers
Organize clear communication channels with external teams to promulgate information efficiently
Track current project status updates and escalate roadblock issues
Maintain and distribute reports to develop executive dashboards
Lead User Acceptance Testing once development has concluded and review changes with impacted teams before deployment
Partner with our teams to Identify new business process improvements and prioritize needs as well as delivery timelines
Other tasks as required

You Have:
9+ years of related work experience
5+ year(s) of experience with Salesforce
Experience in Marketing cloud and Health Cloud
Experience with business process and data flow diagrams a plus
Excellent analytical and problem solving skills with strong interpersonal, written and verbal communication skills
Ability to successfully manage multiple competing priorities simultaneously
Must have high attention to detail, be well organized and be a self-starter.
Advanced Excel (can perform complex functions)
Knowledge of Agile methodologies and using Jira tool will be added advantage
Comfortable operating in a fast-paced, ambiguous environment