Job Description :

Role: Business Analyst with Salesforce exp / Salesforce BA -Senior level Job

Location: - Remote-USA

Duration: 12+Months

Number of Positions: 2

Job Description

What youll do:

Create business requirement documents(BRD), functional requirements, & accurately translating business Requirements into system functionality requirements. Work with the CRM team to groom user stories such as clarifying or augmenting user story acceptance criteria, points, etc.

Hands on configuration of Salesforce Platform including security, automation, approval processes, visual flow, custom objects, etc.

Work with Sales Ops, Professional Services, Support Ops, Customer Success Managers, Deal Desk, Commercialization, Order to Cash, Finance and Legal teams to understand their goals and help define system solutions

Marry understanding of business with systems expertise to provide input to strategic technical roadmaps as well as proactively identify and address delivery needs based on roadmap

Orchestrate end-to-end solutions by taking into account integration(s) needed amongst varied best-of-breed applications that come into play throughout a transaction's lifecycle

Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints

Seek out ways to utilize SFDC to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace

Lead and mentor new team members to bring them up to speed

Work together with Technical staff to develop integration and migration requirements and custom extensions or functionality to existing business applications when needed

Based on experience, can accurately estimate the cost and time to implement functional or Business unit level solutions.

Collaborate with key constituents in user acceptance testing for changes to supported CRM systems as well as facilitate seamless implementations of new functionality through targeted communications, demos, and the user training.

The ideal candidate will have:

8+ years techno-functional experience in designing, enhancing and supporting solutions on Salesforce and associated systems

Working experience with Salesforce Sales and Service clouds; knowledge of Lightning and/or CPQ is a plus

Strong domain understanding of lead to opp, opp to quote and quote to cash processes with firsthand knowledge of a subscription business model and experience in process redesign and/or CRM implementation

Experience engaging with Admins and Engineers with functional knowledge and understanding of both declarative andnon-declarative Salesforce development including but not limited to process builders, flows, Visualforce, APEX programming, Force.com APIs, SOQL, governor limits, and web services (Salesforce certification is a plus)

Strong understanding of Salesforce capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders

Experience integrating Salesforce with other applications (Informatica Cloud/Dell Boomi/ Mulesoft)

Bachelors or Masters degree in Computer Science, Information Systems, or equivalent

             

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