Remote - Salesforce Application Manager

Role Purpose:

The primary objective of this position is to serve as a key liaison, bridging the gap between customers and the Wipro delivery teams. The role demands a keen ability to understand, analyze, and translate customer requirements into clear, actionable objectives for delivery teams to ensure optimal solutions are designed and implemented. This individual will play an instrumental role in driving customer satisfaction by ensuring accurate and effective communication of needs, promoting solution alignment with customer goals, and supporting the delivery of high-quality, scalable products and services.

Beyond translating requirements, the role also involves continuous engagement with stakeholders to gather feedback and facilitate improvements while maintaining a strong understanding of the latest Salesforce capabilities to inform best practices. Effective collaboration across multifunctional teams within Wipro to influence technical direction and solution design is critical for success in this role.

About You:

• Deep familiarity with the end-to-end Salesforce development life cycle, including design, development, testing, and deployment.
• Adaptable and resilient, able to navigate new challenges or changes with agility and an open mind.
• Possess a collaborative mindset underscored by humility and eagerness to contribute to team success.
• Results-driven focus with a commitment to advancing business objectives and customer outcomes.
• Exemplary communication skills, ensuring transparency and professionalism in interactions with all stakeholders including clients, teammates, and leadership.
• A commitment to maintaining professional integrity, adaptability, and respect in all work engagements.
• Dedication to delivering exceptional service quality to users and clients alike, ensuring their needs are anticipated and met effectively.

Responsibilities:

• Own and shape the product architecture in collaboration with cross-functional teams such as product management, design, and engineering to align technology solutions with strategic business goals.
• Effectively communicate technical vision, product strategies, and implementation plans to stakeholders at all levels, ensuring alignment and transparency.
• Develop and maintain industry-leading enterprise solutions that exhibit high availability, scalability, security, and user-friendliness.
• Write robust, reliable, and efficient code underpinned by best practices, integrating comprehensive monitoring and alerting to proactively manage system health.
• Lead design and code reviews to foster high-quality deliverables that meet performance, maintainability, and scalability standards.
• Continuously analyze system performance and work to improve efficiency, reliability, and scalability of various technology components.
• Collaborate with DevOps and quality assurance teams to streamline deployment pipelines and ensure smooth release cycles.
• Mentor junior developers and share knowledge within the team to uplift overall technical capability.

Your Expertise:

• Bachelor's Degree in Computer Science, Information Technology, or a related field preferred, though equivalent combination of education, professional training, and experience is valued.
• 6 to 8 years of practical experience working extensively on the Salesforce platform, with a strong focus on Service Cloud and Experience Cloud solutions.
• Proficient in Apex programming, SOQL, SOSL, and integrating Salesforce with external systems via APIs.
• Advanced skills in leveraging Salesforce Web Service APIs including SOAP, REST, Bulk API, and Metadata API, ensuring smooth data exchange and application integration.
• Expertise in front-end technologies such as Aura components, Lightning Web Components (LWC), and JavaScript to build responsive and engaging user interfaces.
• Demonstrated experience in building seamless integrations with third-party applications and AppExchange products, enhancing platform capabilities.
• Experience with designing and implementing secure, scalable, and highly available cloud systems aligned with industry best practices.
• Strong ability to translate complex technical concepts for varied audiences, ensuring clear understanding across technical and business teams.
• Proficiency in Continuous Integration and Continuous Delivery (CI/CD) processes, using tools such as Jenkins for automated deployment.
• Adherence to change management protocols to safeguard system integrity and data quality.
• Salesforce Data Cloud certification is required, attesting to expertise in data management within Salesforce environments.
• Salesforce Service Cloud and Architect certifications highly preferred, reflecting mastery in platform architecture and service delivery.
• Experience with MuleSoft middleware development or integration projects is an asset.
• Comprehensive knowledge of data management techniques, including working with structured and unstructured databases, SQL, RDBMS technologies, and service-oriented architecture (SOA) design principles.
• Professional fluency in English, with strong verbal and written communication skills.

This role offers an exciting opportunity to leverage deep Salesforce expertise in a dynamic and collaborative environment, contributing to innovative solutions that drive business transformation and deliver exceptional customer value.