Job Description :

Location: Can be fully remote

Start: ASAP

Duration: 3 months

Interviews: MS Teams video

Hours: Regular working hours are 8 a.m. to 5 p.m. ET Monday to Friday.


can be fully remote.

Contract Technical Lead to help manage and organize the technical work for our team. They will not be managing the team. This individual just needs good technical lead skills. Technical management is not a requirement. Having excellent Agile/Scrum experience is an absolute must. They need direct experience running an agile project.

Requirements for the position are:

A Bachelor's degree in computer science, engineering, or a related field.

Strong leadership and organizational abilities.

Salesforce experience at the level of a system administrator. The individual needs to be able to navigate around Salesforce given most work will be in that space.

Excellent communication and interpersonal skills.

Liaising with team members, management, and external departments.

Experience with Scrum, Jira, Confluence and facilitating standup meetings.

Ability to Multitask

Ability to pay attention to detail

Ability to meet deadlines

See previous JD for Salesforce Admin from NEU:


The division of Information Technology Services is currently seeking a talented individual to fill the role of Salesforce Administrator. The Salesforce Administrator's primary responsibility will be to help maintain and drive enhancements to our platform. The candidate must have hands-on administration and configuration skills with the latest releases, the ability to handle first-level user support/training requests, and experience designing advanced reports and dashboards. The Salesforce Administrator is responsible for the overall administration and assistance with the CRM and third party applications. The Salesforce Administrator will work closely with members of the Enterprise Application Development team and others within ITS. To ensure that essential services are provided to the university community, the employee will be required to work outside their regular working hours as needed.


Provide the minimum education, experience, and skills required to perform the job successfully.

The ideal candidate will have 4-6 years experience including 1-2 years experience with operational support using 1-2 years of experience in CRM Application Administration. Must be experienced in Microsoft Office Applications, including MS Word, Excel, PowerPoint, and SharePoint. Knowledge of Apex and Visualforce is a plus. Bachelor's Degree or working towards one is required.

The candidate must have the demonstrated ability to work directly with customers, teams, and in a matrix managed environment. This role requires the individual to be forward thinking, detail oriented, and have strong problem solving and analytical skills. Must have excellent written and oral communication skills.

Key Responsibilities & Accountabilities

80% of Time: Salesforce Administration

  • Work with technical and functional groups in a matrix team environment in the requirements gathering process.
  • user administration tasks, including access management, permission sets, role assignments, uploads, data backups, etc.
  • Work with other ITS groups to ensure the integrity and high quality of customized applications release completed as a part of change management processes.
  • Support projects, including documentation of business requirements, solution and technical design, test plan design, and coordination of testing with end users.
  • Maintain data quality through ongoing data analysis, record de-duplication, and other related tasks, and identify and implement process improvements that contribute to improved data quality.
  • Provide first-level support to the functional users, including issue identification and issue resolution/escalation.
  • Assist with ad hoc reporting requests and optimize the user experience related to reports and dashboards.
  • Design and implement custom objects and advanced functionality, based on project roadmap and strategic initiatives.
  • Evaluate and implement third party solutions and app exchange packages based on project need or business request.
  • Develop training materials and conduct training sessions for end users. Act as a support resource for new and existing users.
  • Work with other departments to ensure proper use, reporting, and processes are in place.
  • Identify and evaluate new features and functionality related to the Winter, Spring, and Summer release management schedule provided by

20% of the Time: Technical Customer Support and Projects

  • Provide first-line system support for all users, to help resolve technical trouble tickets or requests.
  • Escalate issues related to customization/implementation upgrades or new installs of applications.
  • Complete all special projects and other duties as assigned.

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