Job Description :
Mandatory Skills :- Salesforce Administration
Preferred /Desired Skills :- Apex, trigger, Bulk Data Load
Job Description:-
Provide technical support to customers by answering emails, phone calls and online questions
Solve issues in a timely manner, ensuring limited downtime for the customer
Communicate with all levels of an organization conveying technical information in a manner in which business leaders can understand
Resolve customer complaints
Research required information using available resources
Excellent communication skills - verbal and written
Excellent customer facing abilities and customer service skills
Be a strong team player with a personal commitment toward the business and its customers
Flexibility to Work in Shifts and On Call Support
Ability to manage multiple tasks in a dynamic, agile environment
Strong ability to troubleshoot software problems - identify and solve problems accurately, creatively and effectively
Bachelor''s degree in Computer Science (or equivalent)