Job Description :

 

Salesforce Admin

 

As the System Administrator your duties and responsibilities will include:

  • Maintain existing functionality by responding to issues, managing all changes/enhancements, documenting systems processes, and supporting & training users.
  • Serves as a system administrator for the entire Salesforce platform including Sales Cloud, Service Cloud, Experience Cloud, Pardot, and Salesforce Shield.
  • Data management activities inclusive of data load, data translation, data migration, and ongoing integration.
  • Design and configure rules and flows and assist with the draft user interface and draft process flow development.
  • Assesses the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes.
  • Perform configuration and customization of the Salesforce.com platform.
  • Write Technical Specifications for development team.
  • Serve as point of contact for technology issue escalation and communication.
  • Work independently with members of the user community to define and document development requirements.
  • Management and logging of user feedback in ServiceNow, JIRA, Confluence and/or other appropriate systems
  • Effectively partner with a wide range of teams, including business leaders, delivery teams and external partners, to drive business success.
  • Provide thought-leadership across business and technical project dimensions solving complex business requirements.

Job Requirements

  • 3+ years of experience in business analysis, requirements gathering, design or implementation of Salesforce solutions.
  • Salesforce administrator certification preferred. Multiple certifications preferred.
  • Experience with Sales Cloud and Financial Service Cloud preferred.
  • Experience in middleware or iPaaS very helpful.
  • Experience in the implementation, administration, maintenance and enhancements of Salesforce.

 

             

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