Job Description :
We have an requirement for below position.

Position:- Techno-Functional Lead/Production Support
Location:- Tarrytown, NY

1. Should have good communication and leadership skills
2. Provide L2/L3 support for COTS Application
3. L2 support will mainly include handling the end user issues in the product
4. L3 will include customization and improvement on the tool
5. Work with the vendor for any major issues/bugs in the application
6. Coordinate with vendor for the product releases
7. Should understand the integrations well and work with the integrated teams for any issues
8. Ability to mentor and lead support team and the release management teams
9. Ability to engage in customer discussions for requirements analysis
10. Good knowledge in ITSM tools and processes
11. Good Knowledge on GxP process
12. Handle change Management activities
13. Good to know programming knowledge . NET, JAVA, SQL

Please provide below details required for submitting your profile.

Also please share your visa copy.

Full Legal Name
Current Location
Contact No. /Mobile Number
Email ID
Visa Status
Visa Validity
Passport number
Total Years of IT Experience
Total Years of Relevant Experience
Highest Qualification
Name of the University
Year of Graduation/Masters
Available interview time slots
Availability to join new project
Have you ever worked with TCS/Cognizant in past on Full Time or Contract (If yes please provide details) Mandatory Information
Professional References
( Name and Email ID)
Employer Details: Name/Contact No. / E-mail

Thanks & Regards,
Akash Pathak
Nityo Infotech Corp.
Suite 1285, 666 Plainsboro Road
Plainsboro, NJ , 08536
India Mobile Number & WhatsApp )
https://www. linkedin. com/in/akash-pathak-830449142/