Job Description :
looking for a Data Analyst for one of our clients in Madison, WI.
Client will be replacing their telephony system and the data warehouse is going to be impacted. CCM project (Contact Center Modernization) moving from Business Objects to Tableau. Tableau Dashboard experience required with a strong background writing SQL queries, commands and tables. Looking for someone with a high-level specialty in both design, development and analysis.
Job Description:
Must haves: Tableau, SQL, Power BI, Data and Business/Technical Analysis
o Individual will be sitting in on meetings with the business and articulating back the needs to the tech teams.
o Strong technical and business experience
Methodology: Strict Agile/Scrum for this project
Nice to haves include: NiceCX1, surveying tools, work force management and quality assurance.
1. Data Analytics consultation to help the data team understand what exactly is needed to be built and modelled in the warehouse, and provide sign off on data models
2. Articulate the impact and data plan to business leaders and business owners
3. Impact analysis on metrics, reports and models so the person can better articulate the needs to the data team and stakeholders
4. Build dashboards as needed to replace the existing reports.

Client : Ahold USA